WCG Services | http://www.wcgservices.com/
Burnaby | Full Time
WCG team members are supported and expected to work as part of a team aligned with a shared goal of providing high quality service to clients, employers, the community and the Ministry. Each WCG team member uses strong communication and coordination skills and shares knowledge to work impactfully within a cross functional team of WCG staff and service delivery partners responsible for excellence in client service. All team members are responsible for the quality of our face to face and virtual interactions, for the promotion of WorkBC services, for providing outreach to various locations in the catchment and for supporting community engagement activities. At WCG, we are flexible and agile and we prioritize client service while ensuring contract and policy compliance – this is reflected in our day to day tasks, our scheduling and our support of one another. Strong relationships, developed and maintained through mutual respect and caring, characterize our team.
The Job Developer is responsible for providing individualized services to employers and Clients in order to achieve Labour Market Attachment for Clients who are unlikely to find work through self-marketing efforts to employers. Job Development Services provide Clients with direct support to negotiate with employers for new job opportunities that may exist or be developed (carved) from existing job descriptions based on the needs, skills and abilities of the Client and individual employer needs.
Job Development Services may be provided from the WorkBC Service Provider’s location and from locations within the community (such as small businesses and other employer locations) depending on the type of service and individual client need. Clients in Job Development Services who require intensive support for job retention and maintenance will also be provided with extended, post-outcome follow-up services that increase the Client’s ability to maintain Employment.
- Eligibility determination – provide assessment services to determine the need for Job Development Services. Assessment findings and a rationale detailing the need for Job Development services must be detailed within the Clients ICM case file.
- Develop a plan that details the activities the Client will undertake while participating in Job Development Services. The plan must include the level of follow-up determined appropriate prior to providing this intensive level of service.
- Primary Job Development services include:
- working with Clients to establish potential employment opportunities;
- providing individualized job marketing to employers;
- arranging interviews and supporting Clients at job interviews as required;
- negotiating job terms and conditions.
Job Retention and Maintenance Support:
- Provision of Job Coaching and Job Maintenance support – an individualized service provided to Clients and employers when the Client needs on-the-job support and guidance to successfully maintain Labour Market Attachment. These services are intended for Clients who are not likely to achieve success through employer training and support alone. Services include:
- Conduct initial employer on-site visits to ensure the best working conditions for future employees;
- Assisting the Client and/or employer to resolve issues that may impact the Client’s ability to maintain employment;
- Identifying and arranging for any accommodations and supports necessary for the Client to continue in employment;
- Coordinate and facilitate required training that will support job retention, including on-the-job training
- Providing any other supports the Client requires;
- Monitoring the Client’s employment on a monthly basis at a minimum, or more frequently where required;
- Ensuring a transition to Natural Supports, specific to each Client and employer
- Create opportunities for employment by being solution oriented, proactively marketing specific clients to specific employers for direct job placement including, volunteer, part-time and full-time paid employment placements, job shadowing, informational interviews, and work experience placements. (Work placement options may include work experiences, Wage Subsidy, place and train, job shadowing, job carving, job simulation, job sharing, on-the-job training, volunteering, or part or full-time paid employment)
Clients in Job Development Services who require intensive support for job retention and maintenance will also be provided with extended, post-outcome follow-up services that increase the Client’s ability to maintain Employment.
- Stay attuned to local community employment related venues and market WorkBC services on behalf of the centre
- Regular attendance/presentations at local Job Fairs and other employer related networking opportunities
- Represent WCG and develop WCG brand awareness through the marketing of WCG programs and services within the given geographic area
- Attend business and community events including Chamber of Commerce functions and other community or employer-based trade shows
- Join local Business Associations and committees as appropriate
- Participate in the hosting of community and employer events
And other duties as required, including going beyond job description to help colleagues or to do work related to other roles whenever necessary
- Demonstrated experience in conducting and interpreting Client Needs Assessments; coaching and mentoring Clients; working with individuals with complex barriers and a broad range of cultural backgrounds; and building partnerships with employers, community agencies, and other stakeholder
- Experience in effectively marketing Clients, including Specialized Population Clients, and explaining the benefits to employers
- Strong ability to market centre employment services to potential employers or/or employer related forums, for example, Chamber of Commerce, employer networking linkages
- Ability to take a unique approach in coming up with ideas to meet Clients employment placement needs
- Experience in assessing the needs of an employer and a Client and making an effective match
- Strong digital literacy skills including Microsoft Office Suite
- Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
- Ability to work outside require business hours, including in shifts, evenings, and Saturdays
- Flexibility and the ability to work in different locations in the Burnaby catchment as required
- Proficiency in French and/or other languages in addition to English
- Comfort and proficiency using Social Media
- Experience with Ministry and other online tools such as ICM, online employment services, Magnet
- Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred
- CCDP preferred
How to Apply
Only applications received via our website will be considered.