Employment Skills Facilitator – French

WCG Services | http://www.wcgservices.com/about-us/careers-at-wcg/
Rutland, BC | Full Time



WCG team members are supported and expected to work as part of a team aligned with a shared goal of providing high quality service to clients, employers, the community and the Ministry. Each WCG team member uses strong communication and coordination skills and shares knowledge to work impactfully within a cross functional team of WCG staff and service delivery partners responsible for excellence in client service. All team members are responsible for the quality of our face to face and virtual interactions, for the promotion of WorkBC services, for providing outreach to various locations in the catchment and for supporting community engagement activities. At WCG, we are flexible and agile and we prioritize client service while ensuring contract and policy compliance – this is reflected in our day to day tasks, our scheduling and our support of one another. Strong relationships, developed and maintained through mutual respect and caring, characterize our team.

The Employment Skills Facilitator is responsible for the delivery of Competency-based Client workshops. Competency-based training is an approach to teaching and learning used in the development of concrete skills and is an alternative to more traditional educational approaches. It helps eligible clients learn and develop the knowledge and skills needed to prepare for, find and maintain employment. Topics may include basic life skills, essential work skills, and short-term occupational training, and can be delivered to a group or one-on-one. The Employment Skills Facilitator will travel between the Centres within the Catchment to account for any specialty area they may be called to facilitate on.


  • Facilitate Competency-based training on a range of topics in centre, online, and virtually
  • Conduct group-based information sessions in the Self-Serve area on centre orientation and familiarize clients with tools and resources available.
  • Generate enthusiasm and excitement about the prospects of participants finding work
  • Provide constant feedback regarding Participant progress and participation in workshops
  • Respond to all questions, comments, and submitted assignments from workshop participants
  • Ensure the facility and required equipment and materials are available and ready for use
  • Support participants to achieve their greatest potential by identifying and acknowledging strengths and identifying areas in which participants can grow and discussing those with participants in a professional, respectful, and caring manner
  • Stay up to date on the local labour market, community resources & government programs
  • Prepare and maintain Case Management records, reports, and evaluations, as required
  • Ensure confidentiality of all information
  • Provide one-on-one workshops with clients dependent on need (mock interviews, resume writing)
  • Provide tips on independent job search activities
  • Facilitate and organize the provision of various short-term certificate and Essential Skills courses
  • Lead/assist with community events and workshops
  • Develop curriculum for workshops as required
  • Administer and evaluate Strong Interest Inventory assessments with clients

And other duties as required, including going beyond job description to help colleagues or to do work related to other roles whenever necessary



  • Proficiency in French and/or other languages in addition to English
  • Demonstrated experience in delivering basic life skills and essential work skills programs; conducting and interpreting Client Needs Assessments; coaching and mentoring Clients; working with individuals with complex barriers and a broad range of cultural backgrounds; and building partnerships with employers, community agencies, and other stakeholders
  • Knowledge of the local labour market, community resources & government programs
  • Knowledge of job search techniques, career development, and issues relating to the unemployed
  • Excellent interpersonal skills coupled with strong verbal communications skills; ability to successfully communicate with persons with barriers to employment
  • Excellent diplomacy, teamwork & problem-solving skills
  • Strong digital literacy skills including Microsoft Office Suite, web conferencing and delivery tools including Skype, Zoom, and others
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
  • Ability to work outside require business hours, including in shifts, evenings, and Saturdays
  • A valid driver’s license, a reliable vehicle and the flexibility and the ability to work in different locations in the Central Okanagan catchment


  • Comfort and proficiency using Social Media
  • Experience with Ministry and other online tools such as ICM, online employment services, Magnet


  • Post-secondary certificate degree or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred
  • CCDP preferred
  • Certifications to deliver Short-Term Occupational Certificates such as Serving it Right, SuperHost, WHMIS, First Aid considered an asset

How to Apply

Please note that only applications received via our website will be considered.