Client Services Coordinator – Temporary

WCG Services |
Prince George, BC | Full Time



The Client Services Coordinator is the first contact for Clients, guests and Ministry staff accessing the centre via phone or in person. This position will create a welcoming and professional environment for all guests entering the centre as well as ensuring all Clients accessing the Self-Serve area enjoy a high level of satisfaction. They will be responsible for liaising with Employment Counsellors and other staff to ensure that the self-serve services are relevant to the community and Clients’ needs.


  • Client Support
  • Administrative Support
  • Self-Serve Support



  • Demonstrated experience providing customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
  • Knowledge of the local labour market, community resources & government programs, knowledge of job search techniques, career development, and issues relating to unemployment
  • Team player with ability to work effectively with all types of people
  • Good interpersonal skills coupled with strong verbal communication skills
  • Excellent customer service skills, administrative and organizational skills; ability to prioritize and work independently
  • Strong digital literacy skills including Microsoft Office Suite
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
  • Ability to work outside require business hours, including in shifts, evenings, and Saturdays
  • Flexibility and the ability to work in different locations in the Prince George catchment as required


  • Proficiency in French and/or other languages in addition to English
  • Comfort and proficiency using Social Media
  • Experience with Ministry and other online tools such as ICM, online employment services, Magnet


  • Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred
  • CCDP preferred

How to Apply

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