Client Services Coordinator – Temporary

WCG Services | http://www.wcgservices.com
Prince George, BC | Full Time

Details

ROLE SUMMARY

The Client Services Coordinator is the first contact for Clients, guests and Ministry staff accessing the centre via phone or in person. This position will create a welcoming and professional environment for all guests entering the centre as well as ensuring all Clients accessing the Self-Serve area enjoy a high level of satisfaction. They will be responsible for liaising with Employment Counsellors and other staff to ensure that the self-serve services are relevant to the community and Clients’ needs.

KEY RESPONSIBILITIES

  • Client Support
  • Administrative Support
  • Self-Serve Support

QUALIFICATIONS

Required:

  • Demonstrated experience providing customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
  • Knowledge of the local labour market, community resources & government programs, knowledge of job search techniques, career development, and issues relating to unemployment
  • Team player with ability to work effectively with all types of people
  • Good interpersonal skills coupled with strong verbal communication skills
  • Excellent customer service skills, administrative and organizational skills; ability to prioritize and work independently
  • Strong digital literacy skills including Microsoft Office Suite
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
  • Ability to work outside require business hours, including in shifts, evenings, and Saturdays
  • Flexibility and the ability to work in different locations in the Prince George catchment as required

Preferred:

  • Proficiency in French and/or other languages in addition to English
  • Comfort and proficiency using Social Media
  • Experience with Ministry and other online tools such as ICM, online employment services, Magnet

Education/Certifications:

  • Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred
  • CCDP preferred

How to Apply

Learn more and apply at http://www.wcgservices.com/careers