Outreach Worker – Immigrant Trades Awareness Program (3 Vacancies)

The YMCA-YWCA of the National Capital Region | http://www.ymcaywca.ca/
Ottawa, ON | Full Time


As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide solutions. Serving more than 70,000 people across our region annually, we are committed to nurturing the potential of children, youth and adults, promoting healthy living and fostering social responsibility within the community. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, and respect, which form the foundation of all Y programs and services.

Nature and Scope:

The Outreach worker will work as part of the team that conducts research and promotes the Skilled Trades to immigrants and service providers in the Ottawa area. Their primary responsibility will be outreach to immigrant communities and community service providers, promoting the trades as a viable career choice as part of their settlement process. The Outreach Worker is responsible for the research and community mapping of existing trades resources, developing new resources and promoting and presenting to groups about how to assist immigrant tradespeople, as well as immigrants who have an interest in the trades. Working in a team, the Outreach Worker will assist in meeting the strategic achievement of all of the program’s desired outcomes and targets. The successful candidate will also demonstrate a personal commitment to and understanding of the Y’s mission, vision, values and participant outcomes.

Some of the tasks of this position include:

  • Public engagement and promotion of trades programs in the Ottawa area to community members as well as service providers
  • Community mapping of existing trades programming and resources, and measures of existing trades knowledge within the immigrant community, used to guide outreach
  • Developing employer contacts, providing current labour market info, client support and assisting in curriculum development and review
  • Working with local trades employers to promote the benefits of hiring immigrant tradespeople
  • Conducting in-depth research on specific trades and industries in order to ease the transition for clients into their field or related fields
  • Providing some consultation to job seekers and the service providers with whom they work on pathways to employment in the trades
  • Creation of a digital trades resource guide for immigrants in English and French
  • Planning and facilitating several Advisory Committee meetings and trades awareness events
  • Ensure effective, efficient use of resources and provide statistical data as required
  • Ensure a high quality of “Y experience” for program participants
  • Prepare all statistical and required reports and appropriate file documentation
  • Ensuring that funding and contractual obligations are met within the program guidelines

Core Competencies:

ORGANIZATIONAL AWARENESS AND UNDERSTANDING: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission and values of the YMCA-YWCA of the National Capital Region.

PLANNING AND ORGANIZATION: Ability to establish a clearly defined and effective course of action for self and others to accomplish short and long term work goals.

PROBLEM SOLVING: Ability to identify and issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.

COMMUNICATION AND INTERPERSONAL SKILLS: Ability to speak, write, listen and secure information in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.

TEAMWORK: Participates actively in a team for program quality and effectiveness.


  • Bilingualism (French/English) essential
  • Post-Secondary degree or diploma in a related educational field
  • Experience in employment services
  • Experience with outreach and community engagement, facilitation of groups and presentations
  • Community resource development
  • Regular access to a vehicle; local travel required
  • Knowledge of the Skilled Trades in Ontario
  • Ability to work with trades employers and build and maintain relationships
  • Experience with diverse individuals, specifically immigrants, and employers in an employment context
  • High level of interpersonal, oral and written communication skills
  • Strong computer MS Office suite of products (Word and Power Point)

Additional Requirements:

Must provide a clear Vulnerable Population Criminal Reference Check
Must have access to own transportation

How to Apply

Applications must be submitted to HR@ymcaywca.ca Only those selected for an interview will be contacted.

CLOSING DATE: February 26, 2017

All internal applicants must inform their supervisor of their intention to apply for the position.

The YMCA-YWCA of the National Capital Region is committed to being an Equal Opportunity Employer. Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.