Employment Counsellor

Tropicana Community Services | http://tropicanaemployment.ca
Toronto, ON | Full Time


Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices. Our mission is achieved through culturally appropriate programs such as counselling, child care, educational and employment services, and youth development.

Primary Function

To assist clients to achieve appropriate career and employment goals. To provide coaching for clients and support employers in helping clients be successful in the workplace.


  • Manage an assigned yearly caseload of approximately 250 clients; conduct follow-up with employers, clients and other service providers
  • Conduct assessments and help clients identify their skills, interests, values and aptitudes
  • Provide guidance in developing personal development plans to assist clients to achieve employment goals
  • Provide clients with effective career development strategies and help them to incorporate into personal development plans
  • Provide job search skills training and career planning services
  • Assist clients in the preparation of resumes and other employment-related correspondence
  • Research and communicate current labour market information to clients
  • Locate job leads appropriate to client skill level and interest
  • Prepare clients and match them with appropriate work placements according to their inventory of skills and interests
  • Act as a liaison between client and employer
  • Identify and assess client need for job coaching and monitor work placements
  • Determine and implement appropriate job coaching strategies
  • Achieve outcome targets for clients in employment, education and other training programs and maintain a high level of customer service
  • Maintain accurate case documentation in internal systems( e.g. EOIS-CaMS) and provide statistical information as requested
  • Provide information and make referrals to appropriate educational and training programs
  • Make presentations on behalf of the agency to employers and other service providers
  • Contribute to agency’s outreach effort; maintain useful relationships community partners
  • Adhere to the policies and procedures of Tropicana Community Services as outlined in the policy manual
  • Represent the organization in a professional manner at all times

Skills and qualifications

  • Strong counselling skills
  • Ability to manage a large caseload and document files as directed
  • Thorough knowledge of effective job search techniques and current labour market trends
  • Group facilitation experience
  • Demonstrated creativity and resourcefulness in counseling services
  • Superior written and oral communication skills
  • Self-directed and results-oriented
  • Ability to handle multiple tasks
  • Ability to work well in a team setting
  • Ability to work in a multicultural/multiracial environment
  • Computer literacy – Microsoft applications and Internet
  • University degree
  • Related work experience in counseling and/or education
  • Second language an asset

Working Conditions

  • Reports to Coordinator- Counselling Services
  • Environment Office, indoor
  • Mobility Travel required
  • Hours Monday – Friday 9 a.m. to 5 p.m.
  • Extended Hours Occasionally
  • Dress Code Business casual

How to Apply

Email: mjones@tropicanaemployment.ca

Application deadline: January 20, 2017

We thank all applicants; however only those selected for an interview will be contacted